Mobile Planner - High Wycombe in High Wycombe at InHealth Limited

Date Posted: 9/23/2022

Job Snapshot

Job Advert

Job title: Mobile Planner

Salary: £26,500

Hours: Monday-Sunday based on local rota, 37 hours per week

Location: High Wycombe


InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fleet of mobile solutions offers advanced diagnostic capabilities in the community, within easy reach of patients.

About us:

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

What you will do:

  • As an InHealth Mobile Planner you will provide comprehensive administrative support for InHealth's mobile and static operations to ensure continuity of service, making healthcare better for all our patients. You will work as part of a team to organise and supply an efficient and effective delivery service on a day to day basis.

What you are responsible for:

  • Ensuring the scheduling tool is efficient and correct
  • Preparing the database for daily communication to all mobile units
  • Booking helium fills on MRI units
  • Actioning any emails received
  • Ensuring the schedule is accurate with correct changes displayed
  • Completing all attendance records and ensuring they are accurate
  • Answering telephone calls and promptly dealing with as appropriate
  • Keeping the breakdown log up to date and reporting any relevant information, providing swift solutions when necessary
  • Ensuring accurate reporting of the mobile service using databases required
  • Providing essential information regarding changes to clinical days ensuring all possibilities are covered
  • Ensuring communication of scheduling and breakdown information to mobile and operations staff providing continuity of service wherever possible
  • Delivering on call support outside of normal working hours as part of a 5-way rota to provide operational support for out of hour's emergencies.

We are looking for someone who has:

  • 3 GCSE's to include English Grade A to C or equivalent
  • Worked within a multidiscipline team
  • Excellent communication skills at all levels
  • The ability to foresee possible consequences and plan accordingly
  • Great technical knowledge and skills
  • Excellent attention to detail
  • The ability to extract reports from IT databases for distribution
  • Great planning and organisational skills
  • A team player attitude, someone who is supportive, reliable and trustworthy
  • The ability to thrive and prioritise in a complex and busy environment
  • Flexibility to cover a work pattern when needed out of hours
  • A professional manner and who is confident and approachable.

You should apply if you have experience:

  • Working in a previous customer service role
  • Liaising with suppliers or providers
  • In database training
  • Working with a remote workforce
  • In IT with intermediate Excel skills and resource scheduling
  • Basic knowledge of scanning modalities.

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

  • 27 days annual leave (plus bank holidays)
  • Generous company contribution pension scheme
  • Private medical insurance options
  • Life assurance
  • Hybrid and flexible working opportunities
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
  • Enhanced parental leave
  • Monthly award programme and online peer-to-peer recognition
  • Long service recognition, with vouchers and additional annual leave
  • Refer a friend bonus
  • Discounts on InHealth's healthcare services
  • Smart tech, Cycle to Work and thousands of discounts and cashback options
  • Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

Job Requirements


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