Bookings Call Handler in Winsford at InHealth Limited

Date Posted: 7/30/2020

Job Snapshot

Job Advert

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As a Bookings Call Handler, you'll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy programme based in our Winsford Head Office. To be successful in the position, you'll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients.

Key duties:

  • Receive and handle inbound calls from patients looking to book or amend an appointment
  • Ensure that patients are provided appointment dates/times suited to their needs
  • Contact new patients to remind them of their appointments
  • Escalate any issues as and when they arise
  • Maintain appointment/patient data on internal systems for reporting purposes
  • Responding to and actioning emails where needed

To be successful in in this position:

  • You'll be warm, friendly and positive in nature and pride yourself on excellent customer service
  • Possess excellent communication skills and enjoy day to day contact with patients
  • You will like to work within a team environment, constantly looking to ensure our patients receive the best outcomes every time

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